Issue299

Title "Your issues" page empty
Priority bug Status resolved
Superseder Nosy List eddy, ezio.melotti, gbrandl, loewis, pakal, techtonik
Assigned To ezio.melotti Topics

Created on 2009-09-17.09:31:03 by pakal, last changed 2010-08-09.18:04:14 by ezio.melotti.

Files
File name Uploaded Type Edit Remove
screenshot.JPG pakal, 2009-09-17.09:31:02 image/jpeg
Messages
msg1769 (view) Author: ezio.melotti Date: 2010-08-09.18:04:14
This has been fixed as part of #329 in r83896.
msg1541 (view) Author: loewis Date: 2010-02-14.18:33:53
eddy: it would have been better had you reported that a) as a new issue, rather than commenting on an issue that was objectively resolved, and b) had reported each of your points as a separate issue.

Most likely, nothing will happen on this issue for many months to come.
msg1540 (view) Author: ezio.melotti Date: 2010-02-14.18:26:00
IMHO the "Your Issues" section could even be hidden to non-developers. It would even be better to have "Issues opened by you" for both devs and non-devs and "Your Issues" for devs only.
msg1539 (view) Author: gbrandl Date: 2010-02-14.13:36:44
I agree with most of what you said.  In particular, a direct link to the Roundup docs would be good, and renaming "your issues" to "issues assigned to you" (note however that that's from the default roundup template, and should therefore be reported to roundup).  A sentence on how to create a query on the "edit queries" page is also a very good suggestion.

Note that there is now OpenID support for those who don't want to remember another username and password, and that's as far as we can go.  Accepting anonymous submissions would simply be asking too much of our volunteers: the amount of spam would increase dramatically, and there would be no way for the reporter to get notified of questions and the need for more information, which leaves many issues dangling even now.
msg1538 (view) Author: eddy Date: 2010-02-14.12:42:29
<quote> when I do such a search there's no (immediately visible) way to "Add this to Your Queries" or remember this query in some other way, for future use. </quote>
I have now found the way to do that - but it would have involved noticing a footnote on one form field, among about two dozen, whose purpose wasn't immediately obvious.  In practice I only found it by reading the reference manual, which told me what I'd missed.
msg1537 (view) Author: eddy Date: 2010-02-14.12:23:44
<quote> "Your issues" is the list of issues that have been assigned to you (i.e. the ones that you are supposed to resolve), not the issues that you have submitted. </quote>
This is perfectly sensible, but the effect is perfectly incomprehensible for the first-time user - I found this bug because I was about to report the exact same issue.

At least when the list is empty, the page should give some hint that it's listing the issues assigned to the user - if only by changing the title from "Your issues" (which could mean several things) to "Issues assigned to you".
Somewhat better would be to have a "Your issues" page which actually lists each of the sets of issues one might think of as one's own - one table for issues assigned to you, one for issues you've reported, one for (other) issues you're nosying; each list initially restricted to open issues but with a link to the full list.
Alternatively, the navigation panel's "Your issues" (above Your Details and Logout) could become a sub-list with entries "Assigned" (the present page), "Reported" and "Nosy".

... but the newcomer needs to have at least *some* reasonably easy way to find "where's that issue I just reported", or the whole thing is just baffling.

<quote> You'll have to create a custom query; this isn't difficult though. </quote>
Hard to comment on that: on bugs.python.org, the Help item for "Tracker Documentation" links to a FAQ-style page on wiki.python.org, from which isn't immediately obvious how to actually find documentation of the tracker itself; I haven't checked *every* link there but, at a cursory search, it doesn't appear to link to the "Roundup docs" page that this meta-tracker page offers as Help link.
Adding that link to the python BTS's help sub-menu would be a smart move !

Further: the "Your issues" page has a "Your Queries" section, initially empty, and an edit link; which gives me a page in which to select from among a bunch of pre-existing queries, none of which is the one I want.  There's a Search option, in two places on the page, but when I do such a search there's no (immediately visible) way to "Add this to Your Queries" or remember this query in some other way, for future use.
If there's a way to do custom queries, and it's the only way to get at the list that a new user most obviously does want to see, there should be an easy way for the new user to discover this, right there on the front page.
Requiring new users to read a reference manual is not part of a user-friendly interface: it will put off folk who might otherwise be making the vital contribution of providing feed-back on the quality of python (and its docs).

The present "assigned to you" default screen is geared towards developers (those who fix stuff); but the experience needs to be friendlier towards testers (those who tell you what needs fixed).  Even the overhead of having to register (and guess a username that might not yet be in use - the registration process gave me no obvious way to find out whether the username I wanted was avaiable; what'll happen to the next Eddy to come along ?) will put off a fair proportion of those who might have reported issues.  A baffling home-page once logged in will take another bite out of their dedication ...
msg1473 (view) Author: loewis Date: 2009-09-18.07:38:56
You'll have to create a custom query; this isn't difficult though.

Notice that many people prefer to have a custom query "My/Your nosy" instead, 
listing all issues on which they are on the nosy list - that should include the 
issues that you submitted as well.
msg1470 (view) Author: pakal Date: 2009-09-17.16:53:36
whoups, my bad... thanks for the tip
Is there a quick way to list the issues we submit, or do we have to create
custom queries ?
msg1465 (view) Author: loewis Date: 2009-09-17.15:09:18
"Your issues" is the list of issues that have been assigned to you (i.e. the ones 
that you are supposed to resolve), not the issues that you have submitted.
msg1461 (view) Author: pakal Date: 2009-09-17.09:32:34
By the way, the "your issues" of the tracker bugtracker is also empty, not just
the one of the python bug tracker... is their somethin gI don't understand with
this "your issues" ?
msg1460 (view) Author: pakal Date: 2009-09-17.09:31:02
I've already submitted several bug entries, however I can difficultly track
them, since the "your issues" page is always empty - CF screen shot below.

Good luck,
Regards, 
Pascal
History
Date User Action Args
2010-08-09 18:04:15ezio.melottisetstatus: chatting -> resolved
assignedto: ezio.melotti
messages: + msg1769
2010-03-31 06:30:55techtoniksetnosy: + techtonik
2010-02-14 18:33:53loewissetmessages: + msg1541
2010-02-14 18:26:01ezio.melottisetnosy: + ezio.melotti
messages: + msg1540
2010-02-14 13:36:45gbrandlsetnosy: + gbrandl
messages: + msg1539
2010-02-14 12:42:29eddysetmessages: + msg1538
2010-02-14 12:23:46eddysetnosy: + eddy
messages: + msg1537
2009-09-18 07:38:56loewissetmessages: + msg1473
2009-09-17 16:53:36pakalsetmessages: + msg1470
2009-09-17 15:09:18loewissetnosy: + loewis
messages: + msg1465
2009-09-17 09:32:34pakalsetstatus: unread -> chatting
messages: + msg1461
2009-09-17 09:31:03pakalcreate